Cancellation Policy

Cancellation conditions

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• Cancellation conditions apply to the cancellation of a reservation of accommodation services made between the customer of the accommodation services and the landlord (= hotel operator).
• The cancellation fee is calculated from the total amount of the order.
• The cancellation fee represents compensation for damage caused to the landlord.

Cancellation Policy

• If the reservation is canceled 21 days before arrival, 10% of the total price of the stay will be charged as a cancellation fee.
• If the reservation is canceled 14 days before arrival, 30% of the total price of the stay will be charged as a cancellation fee.
• If the reservation is canceled 2-3 days before arrival, 50% of the total price of the stay will be charged as a cancellation fee
• If the reservation is canceled 1 day before arrival, 100% of the total price of the stay will be charged as a cancellation fee.

In case of non-payment of the deposit, from which the cancellation fees could be deducted, the landlord has the right to send the customer an invoice in the amount of cancellation fees.

In case of cancellation for serious reasons, a change of date is possible by mutual agreement.

Final Provisions

• These conditions are valid and effective from 2o. May 2020.
• The cancellation policy applies to orders made via the booking form, by email and by phone.
• Cancellation conditions only apply to confirmed written orders (e-mail).