Frequently asked questions
Arrival, Departure and Reception
What time is check-in?
Check-in is available from 2:00 p.m. until midnight. Earlier check-in can be arranged upon prior request.
What time do I need to vacate the room?
Check-out is available from 6:00 a.m. until 12:00 noon.
What do I need to present at check-in?
Upon arrival, guests are required to present a valid photo ID and a payment card.
Is the reception open 24 hours a day?
Yes, the reception is open 24 hours a day, Monday through Sunday.
Can I leave my luggage at the hotel if I arrive early or depart later?
Yes, luggage storage is available at the reception.
Can you arrange transportation for me?
Yes, the hotel can arrange taxis and transfers upon request.
Rooms and Facilities
What types of rooms do you offer?
We offer six room types: a Single Room from 26 m² for one person, a Standard Double Room with a double bed measuring 20 m² for two people, a Standard Triple Room from 28 m² for up to three people, a Deluxe Double Room with a double bed from 28 m², a Deluxe Twin Room with separate beds from 28 m², and the 75 m² Royal Suite for up to three people.
What is the total capacity of the hotel?
The hotel has 33 rooms with a total capacity of 65 beds.
What facilities are available in the rooms?
Each room has a private bathroom with a shower or bathtub, a safe, minibar, flat-screen TV with more than 60 channels in various world languages, air conditioning, telephone and room service. Free Wi-Fi is available in all rooms.
What views do the rooms offer?
Depending on the room type, rooms overlook the park, the square or the city.
What does the Royal Suite offer?
The 75 m² suite accommodates up to three people. It consists of a bedroom and a living room and features a private furnished terrace and a stylish bathroom with a large bathtub. It is frequently used as a bridal suite.
Is the suite wheelchair accessible?
No, the Royal Suite is not wheelchair accessible, as it is reached via stairs.
Are the rooms non-smoking?
Yes, the hotel offers non-smoking rooms.
Is Wi-Fi free?
Yes, Wi-Fi internet access is free of charge.
Parking
Can I park directly at the hotel?
Yes. There is a car park in the immediate vicinity of the hotel with reserved spaces for hotel guests. The number of spaces is limited, so advance reservation is required. The parking fee is CZK 300 per day.
What if the hotel car park is full?
You can use one of the public car parks nearby. We will be happy to store your luggage at reception while you park your car. We recommend the car park at Velké náměstí or the Jana Gayera Parking Garage.
How much does parking at Velké náměstí cost?
Velké náměstí is the nearest available car park, located less than 350 metres from the hotel. On weekdays from 8:00 a.m. to 6:00 p.m., the rate is CZK 30 per hour. After 6:00 p.m. and at weekends, the all-day parking fee is a flat CZK 30. This car park is particularly suitable for one-night stays and weekend stays.
Where should I park for a longer stay?
The Jana Gayera Parking Garage is a more economical option. It is located 1 km from the hotel, approximately 3 minutes by car. You can then walk back to the hotel, around 500 metres, through Žižkovy sady park and along the historic city walls. On weekdays from 6:00 a.m. to 6:00 p.m., the first and second hours cost CZK 10 per hour, while the third and each subsequent hour cost CZK 2 per hour. The night rate from 6:00 p.m. to 6:00 a.m. is a flat CZK 20.
Is there any free parking nearby?
Yes. If you do not need your car every day during your stay or do not mind a short walk, you can park at the park-and-ride car park near the Flošna swimming complex. Parking is completely free of charge and the car park is approximately 1 kilometre from the hotel, with a direct walking route.
Wellness, Pool and Sauna
Is the wellness area free for hotel guests?
Yes. All hotel guests enjoy unlimited complimentary access to the wellness area throughout their stay.
What does the wellness area offer?
An eight-metre saltwater swimming pool heated to 31 °C with a counter-current system, a sauna for five people and a relaxation area.
What are the opening hours of the wellness area?
Monday to Friday from 5:00 p.m. to 10:00 p.m., Saturday and Sunday from 8:00 a.m. to 10:00 p.m.
Can we book the wellness area privately?
Yes, we offer private use of the wellness area for groups of up to ten people for CZK 1,400 per hour.
Can I order wine for the wellness area?
Yes, you can order a bottle of wine or Prosecco at the reception.
Do I need to bring my own bathrobe?
No, bathrobes and slippers for the wellness area are provided as part of the hotel services.
Breakfast and Dining
Is breakfast included in the room rate?
Yes. Breakfast is included with all room types and is served buffet-style.
How much does breakfast cost if I am not staying at the hotel?
Breakfast for non-resident guests costs CZK 350 per person.
Can I have breakfast in my room?
Yes, breakfast can be served in your room for a fee of CZK 400.
I am leaving early in the morning. Will I miss breakfast?
No. If you are departing early, we can prepare a breakfast package for you.
What are the opening hours of the hotel restaurant?
Closed on Mondays, open Tuesday to Friday from 5:00 p.m. to 10:00 p.m., Saturday from 11:00 a.m. to 10:00 p.m., and closed on Sundays.
What type of cuisine does the restaurant offer?
Traditional Czech dishes as well as international specialities, coffee and a wide selection of wines. During the summer months, guests can enjoy the outdoor terrace overlooking the city park.
Do you sell restaurant gift vouchers?
Yes, gift vouchers are available in denominations of CZK 500 and CZK 1,000.
What is Královská vinárna?
Královská vinárna is a stylish wine cellar located in a historic brick-vaulted space with a sound system and dance floor. It is suitable for private corporate parties and social events and offers a wide selection of wines and catering services.
Prices and Fees
What is included in the room rate?
The price is stated per room, per night, and includes breakfast and 12% VAT. Unlimited access to the wellness area is also included with every stay.
Which fees are charged separately?
The accommodation price does not include the city tax of CZK 40 per person per night, parking fees or the fee for a dog.
How can I pay?
The accommodation price can be paid in cash at reception, by bank transfer to the operator’s account, or via the Comgate payment gateway, where you can pay by card or instant bank transfer. The hotel accepts payment cards.
Reservations and Cancellations
How can I book a room?
A reservation can be made by email, by telephone or through the booking form on the website. The reservation becomes valid and binding once it has been confirmed by the hotel via email or once an automatic confirmation from the booking system has been received.
What are the cancellation terms?
If the reservation is cancelled 21 days before arrival, we charge 10% of the total stay price; 14 days before arrival, 30%; 2 to 3 days before arrival, 50%; and 1 day before arrival, 100%.
Do different conditions apply if I pay online by card?
Yes. For online card payments, a cancellation fee of 50% of the total price applies if the reservation is cancelled 30 to 15 days before arrival, and 100% if cancelled 14 to 0 days before arrival.
What does the NONREF designation mean?
During selected events, the hotel reserves the right to set individual payment and cancellation terms and to require advance payment of 100% of the reservation price. This payment is non-refundable regardless of the reason for cancellation. Dates subject to these conditions are marked with the abbreviation “NONREF” in the room description.
How can I cancel my reservation?
A reservation can only be cancelled in writing by email to reception@hotelukralovnyelisky.cz. Rescheduling booked services to another date is considered a cancellation of the original reservation and is subject to the same conditions. In the event of cancellation for serious reasons, the reservation date may be changed by mutual agreement.
Do special conditions apply when booking multiple rooms?
Yes, when booking more than 5 rooms, different conditions may apply and additional charges may be incurred.
Children and Pets
Can I stay with children?
Yes, children of all ages are welcome. Children aged 3 and over are counted as adults.
How much do a baby cot and an extra bed cost?
A baby cot is available on request for CZK 300 per stay. An extra bed costs CZK 600 per child per night and is available for children aged 0 to 16. These fees are not included in the total price and are paid separately during the stay. The availability of cots and extra beds depends on the selected room type.
Do you have high chairs for children?
Yes, high chairs are available as part of the hotel services.
Can I bring my dog?
Yes, pets are allowed for an additional fee. The fee for a dog is not included in the accommodation price.
Is there an age restriction?
No, guests of all ages can stay at the hotel.
Weddings, Conferences and Private Events
Do you organise weddings?
Yes, we can arrange the ceremony, wedding reception and accommodation for your guests. A civil wedding ceremony can take place in the atrium with a waterfall, on the hotel terrace or in the nearby park. The wedding reception is held in the hotel restaurant, which has a capacity of up to 100 people.
What wedding services can you provide?
We can arrange a wedding photographer, hairdressing and beauty services, a welcome drink in the restaurant, on the terrace or in the entrance hall, catering by agreement, floral decorations, taxis, parking and guest accommodation. The newlyweds can spend their wedding night in the Royal Suite with a private terrace.
What is the capacity of the conference hall?
The renovated conference hall accommodates 90 people in theatre-style seating, 80 people in classroom-style seating and 46 people in a U-shaped layout.
What technical equipment is available in the hall?
Wi-Fi, data projector, projection screen, flipchart, extension cables, sound system, microphone and catering.
What other venues are available?
The restaurant, café, several lounges, wine cellar and terrace on the historic city walls are also available.
Can you provide accommodation for event participants?
Yes, depending on current availability, accommodation can be provided for up to 65 people, allowing you to have everything conveniently in one place.